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RETURN POLICY

RETURNS

We accept returns for EXCHANGE up to 7 days from the date customers receive their order(s).
Returns will only be accepted on items in original selling condition with all tags attached accompanied by a Return Authorization number. Please do not send your item(s) back without notifying us first.

Please email sales@bollakills.com with details about exchanging your item(s).

All sale items are FINAL. No exchange or refunds.
Please carefully look over your order for correct product, color, size, and quantity.

We want you to be completely satisfied with your order(s). If you’re not, let us know at sales@bollakills.com and we’ll make it right.



REFUNDS

Refunds are granted only if items you receive/order are sold out, not the correct style, size and/or defective.
Please email sales@bollakills.com and notify us within 7 days from the date you receive your order(s).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bollakills.com.

 

GIFT CARDS

Gift Cards are non refundable and can only be used on the Bolla. Online Shop.

 

RETURN SHIPPING

You will be responsible for paying for your own shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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